For the 2025/26 HYROX season, we’ve introduced the Flex Add-On to give athletes more flexibility and peace of mind in case of unexpected changes. It offers a simple way to request a refund or make changes to your ticket up to 1 day before the race.
Or, if you are absolutely certain you will make it and want a more cost-effective option, you can purchase a ticket without the Flex Add-On.
Here’s what you need to know when purchasing with or without the Flex Add-On:
- Singles Division Ticket + Flex Add-On
- Full Refund: Up to 7 days before the event.
- 50% Refund: Up to 1 day before the event.
- Name Changes: Not permitted
- Event Transfers: Not permitted
- Doubles/Relay Division Ticket + Flex Add-On
- Full Refund: Up to 7 days before the event
- 50% Refund: Up to 1 day before the event
- One Name Change: Allowed up to 1 day before the event via your HYROX Account
- Event Transfers: Not permitted
- Singles/Doubles/Relay Division Ticket + No Flex
- No Flexibility: This option does not allow any changes after purchase. This includes ticket modifications, name changes, division changes, event transfers or refunds.
*All refunds exclude the Flex Add-On Fee and Service Fee and can be claimed via your HYROX Account.
Important: For the 2025/26 season, we will no longer offer transfers to other events or division changes. Please ensure you select your ticket carefully, as changes to ticket types cannot be made once your booking is confirmed. Additionally, the Flex add-on cannot be added after the initial purchase.
Point of Personalization
In addition, we will require you to personalize your ticket directly during the booking process. Before completing your ticket purchase, you will be asked to enter the following information for each Athlete Ticket:
First & Last Name | Email
Please ensure all athlete details are entered correctly during checkout (especially for doubles and relays). If incorrect information is entered, no changes can be made online or on-site unless the Flex Add-On was purchased. With the Flex Add-On, only one change is allowed (only for doubles or relays). Ticket modifications like name changes cannot be made to singles tickets.